Terms & Conditions

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These terms and conditions (“Terms”) govern your use of the Sharpen Up Dental website (the “Website”) and the services provided by Sharpen Up Dental (“Sharpen Up,” “we,” “us,” or “our”),  and collectively the “Parties”. By accessing or using our Website and services, you agree to comply with and be bound by these Terms. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. If you do not agree to these Terms, please do not use our Website or services.

Sharpen Up Dental specializes in the sharpening of dental hygiene instruments, dental scissors, dental excavators, and dental explorers. Our services are available to dental offices and dental professionals within your office for London, Ontario, and mailing services for across Canada.

To provide timely service, we kindly request that all instruments be gathered and sterilized in preparation for collection at the scheduled appointment time.

Instruments must be sterilized in compliance with the Infection, Prevention, and Control standards as established by the Royal College of Dental Surgeons of Ontario, the College of Dental Hygienists of Ontario, Public Health Ontario, and/or any other relevant governing bodies, both prior to and following all servicing. It is expressly understood and agreed that Sharpen Up Dental assumes no responsibility for the sterilization of any instruments. Instruments not sterilized will not be serviced.

Sharpen Up Dental explicitly disclaims responsibility for any pre-existing damage to instruments, including but not limited to over-sharpening, incorrect sharpening, age-related wear, or excessive use of the instrument. The Company will not provide sharpening services for instruments that have been re-tipped, exhibit pre-existing damage, or pose concerns regarding patient safety. Instruments deemed ineligible for sharpening will be identified and returned to the client’s office at no cost.

You agree to use our services and Website only for lawful purposes and in accordance with these Terms. You may not use our services or Website for any illegal, harmful, or inappropriate activities. You are responsible for the content and materials you submit or share on our Website.

a. To place an order for our sharpening services, you must provide accurate and complete information.

b. Payment for our services will be invoiced via email and due after completion of sharpening services. We accept various payment methods, as credit card or e-transfer.

c. Prices for our services can be found on our website and are subject to change at any time without notice.

a. We will make every effort to complete the sharpening of your dental instruments promptly. The turnaround time may vary, and we will provide you with an estimated completion date.

b. Shipping fees are the responsibility of the customer unless otherwise specified.

c. Sharpen Up Dental hereby disclaims any responsibility for delays in mail delivery, loss, or damage to instruments incurred during transit via postal or courier services.

d. Travel fees may be added for servicing outside of London, Ontario. Travel fees are subject to change without notice.

a. We do not offer refunds for our services.

b. In the extremely rare event you are not satisfied with our services or if your sharpened instruments require further attention, we offer free re-sharpening with written notice 48 hours of receiving your order or service. After 48 hours no instruments are guaranteed to be re-sharpened free of charge.

By providing feedback to Sharpen Up Dental, you acknowledge and agree to assign all rights, title, and interest in any feedback you provide to the Company. In the event that such assignment is deemed ineffective for any reason, you hereby grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback without any restrictions.

Your use of our Website and services is also governed by our Privacy Policy, which can be found on our Website. By using our services, you consent to the collection, use, and sharing of information as described in our Privacy Policy.

All content on our Website, including but not limited to text, graphics, logos, images, and software, is our intellectual property and is protected by copyright and other applicable laws.

Sharpen Up Dental, its employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) the use or inability to use the services; (ii) any unauthorized access to or use of our secure servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services; and (vi) user content or the defamatory, offensive, or illegal conduct of any third party. The total liability of Sharpen Up Dental, its employees, agents, and affiliates, for any claim arising out of or relating to these terms or the services, shall not exceed the amount paid by you, if any, for accessing the services.

The Service is provided to you “AS IS” and “AS AVAILABLE,” complete with all faults and defects, without any form of warranty. To the utmost extent allowed by applicable law, the Company, on its own behalf and on behalf of its Affiliates, as well as its and their respective licensors and service providers, expressly disclaims any and all warranties, whether express, implied, statutory, or otherwise, related to the Service. This includes all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as any warranties arising from the course of dealing, course of performance, usage, or trade practice. Without limiting the foregoing, the Company provides no warranty or assurance, and makes no representation of any kind that the Service will fulfill your requirements, attain any intended outcomes, be compatible with or function alongside any other software, applications, systems, or services, operate without interruptions, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be corrected.

Furthermore, neither the Company nor any of its providers make any express or implied representation or warranty of any kind: (i) concerning the operation or availability of the Service, or the information, content, and materials or products included within it; (ii) guaranteeing that the Service will be uninterrupted or free of errors; (iii) asserting the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) confirming that the Service, its servers, the content, or emails sent from or on behalf of the Company are free from viruses, scripts, trojan horses, worms, malware, timebombs, or other harmful components.

The Client agree that these terms and conditions shall be governed by the Province/Territory and/or Country in which the duties of this Agreement are expected to take place. In the event that the duties of this Agreement are to take place in multiple Provinces/Territories and/or Countries, this Agreement shall be governed by Ontario, Canada law.

In the event of a dispute, the Parties agree to work towards a resolution through good faith negotiation.

Each party agrees to indemnify the other party against any and all claims, losses and costs of any kind or nature (including reasonable attorneys’ fees) which arise out of any willful or negligent act or omission of the indemnifying party, or anyone acting on its behalf, that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

We reserve the right to terminate or suspend your access to our services or Website at our discretion, without notice, for any reason.

Either party may terminate this Agreement at any time. If the Company is in possession of any property belonging to Customer at the time of termination, the Company shall return the product in a timely manner, and Customer shall pay for all Services that have been rendered until the termination.

We retain the right, at our sole discretion, to amend or replace these Terms at any time. In the event of a significant revision, we will make reasonable efforts to give you at least a 30-day notice before implementing any new terms. What qualifies as a substantial change will be determined solely by us.

By persisting in accessing or using our Service once these revisions come into effect, you consent to be bound by the updated terms. If you do not agree with the new terms, whether in whole or in part, please discontinue using the website and our Service.

These Terms are governed by and construed in accordance with the laws of the province of Ontario, Canada.

If you have any questions or concerns about these Terms, please contact us at info@sharpenupdental.com

Updated: September 27, 2023